Financial – National Geographic Kids Customer Service

NGK Service

  • Conduct a variety of customer service issues related to the Nat Geo kids magazine online
  • When signing in the customers name and address must be entered exactly as it appears on the mailing label
  • Billing address and email address to access gift information (OR customer have the option to provide their NAT GEO Kids account number, zip/postal code and email address)
  • International subscribers only have one option to access an account online at NGK Service and that is their account number
  • Live chat help is available and is powered by Moxie
  • Any questions about the NGK online service can be directed to 1-800-NGS-LINE (1-800-647-5463)
  • International Nat Geo Kids Magazine subscribers should dial 1-813-979-6845
  • National Geographic Kids is also available from a variety of third party vendors to include Barnes & Noble, Magzter, Google Play and Next Media
  • National Geographic Kids magazine App downloads to Newsstand, which has its own icon on the iOS desktop (this features comes with an extra cost)
  • iPads will only allow the customer to download 6 issues at any given time

Any questions or concerns by mail can be directed to: Kids Customer Service, PO Box 62130, Tampa, FL 33662-2130.  For consumers who are unhappy with the Nat Geo magazine content or simply are bored with the content can cancel their subscription by calling 800-NGS-LINE (1-800-647-5463).  Any damaged magazines can be replaced but customers should expect to allow between 3-6 weeks for the US and Canada and 8-12 weeks for international customers for replacement magazines to arrive.

NGK Service Quick Hits

  • Pay a bill
  • Update NAT GEO account information
  • Check the status of a payment
  • Report s missing or damaged Nat Geo for Kids magazine
  • Temporarily stop a subscription
  • Change a digital password

National Geographic for Kids is dedicated to kids learn about the world in which they live and can be reached via email at  The magazine is headed by Michelle Sullivan and Anne McCormack.

Link Citations